As Reception Supervisor, you'll be the cornerstone of our guest experience, leading a dedicated front office team while maintaining the highest standards of service excellence. You'll ensure seamless check-ins, departures, and guest interactions while mentoring and developing your team. Key Responsibilities: • Lead and inspire a team of reception professionals • Oversee daily operations of the front desk, including scheduling and task delegation • Maintain exceptional guest service standards and handle VIP arrivals • Manage guest queries and feedback with a solution-focused approach • Handle reservations and ensure accurate billing procedures • Train and develop team members to achieve service excellence • Coordinate with other departments to ensure seamless guest experiences What We're Looking For: • Proven experience in a supervisory role within luxury hospitality • Strong leadership and team development skills • Excellent communication and interpersonal abilities • Experience with hotel management systems • Ability to work flexible hours including evenings and weekends • Passion for delivering exceptional guest experiences • Previous luxury hotel experience is highly advantageous What We Offer: • Competitive salary • Generous tips • Staff accommodation available • Meals on duty • Friends & family discount across our properties • Career development opportunities • Health benefits package • 28 days holiday including bank holidays • Staff events and incentives If you're passionate about luxury hospitality and ready to take the next step in your career, we'd love to hear from you. Join our award-winning team and be part of something special in one of the UK's most beautiful locations. To Apply: Please submit your CV and cover letter detailing your relevant experience and why you'd be perfect for this role. Please quote 34225