About The Role Are you passionate about helping others and making a difference? Do you want a job changing people s lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. You ll bring your passion and desire to grow and we ll reward you with a brilliant salary of £31,519 and our Continued Professional Development programme to progress within the company. Working a 39 hour a week shift pattern between 8 am 7 pm Monday Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm We also offer Hybrid working enabling you to work up to 2 days a week from home. About You We re looking for someone who s: An achiever: You ll love what you do, owning your calls through to resolution. Most importantly, you ll bring your motivation and determination to excel in our exciting environment. A communicator: You ll be a wonderful natural listener and establish effective interpersonal relationships. You ll thrive in an environment involving public interaction. An influencer: You ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next. A thriver in a fast-paced environment: You ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track. We focus on these core natural behaviours but we would also like you to have b...