At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
An exciting opportunity has arisen to join a busy Car Parking & Security Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for supporting a full range of Car Parking and Security duties within the Car Parking & Security Department at County Hospital.
Car Parking and Security is a 24hour, 365 day service. The successful candidate will be required to support a busy Car Parking & Security department, supporting existing staff and support the service through periods of absence and annual leave within an existing rolling rota shift pattern as required.
Pay
Staff will also benefit from enhanced payments on top of their basic hourly pay.
Additional Payments
Unsociable hours - for all hours worked between the hours of 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.
Saturday Working - for all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.
Sunday Working - for all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.
Main duties of the job
We are currently looking to recruit enthusiastic persons to join our Car Parking & Security bank support team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given.
Car Parking services are provided at the hospital 24 hours a day, 365 days a year, worked over a rolling shift pattern including weekends. A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.
The position will involve long periods of walking up to 20,000 steps per day patrolling the County site, dealing with car parking queries as well as being the point of contact for site security, crime detection and prevention, operating CCTV and investigating alarm activations as well as managing security incidents and events, including de-escalation of situations and safe restraint as required.
Due to the requirement of the application of safe physical intervention and restraint techniques, an SIA door supervisors licence is required for this role.
Education and Qualifications
Essential criteria
* Good standard of spoken English language
* Basic computer skills
* Able to read & write English
* SIA Door supervisor licence
Desirable criteria
* Basic Life Support/ 1st Aid Certificate
* NVQ Customer Care Level II (or similar)
* Certificate in Manual Handling
* Fire Safety
Experience
Essential criteria
* Basic knowledge and understanding of Health and Safety.
* Knowledge or experience Dealing with complaints
* Experience of Customer Care/ Working in a customer led environment
* Experience in application of safe physical intervention and restraint and Conflict resolution
Desirable criteria
* Working knowledge of Car parking policy and Experience in car parking Procedures.
* Working with Car parking operational systems & equipment.
* Security in a healthcare setting.
Skills, ability and knowledge
Essential criteria
* Basic understanding of Public car park operations
* Basic understanding of Security routines and activities
* Ability to be flexible to demands and adapt to changes
Desirable criteria
* Understanding of Security Policy, Law & Legislation
* Able to explain what makes an effective Car Parking & Security Service
* Able to explain what makes an effective Healthcare Service
* Experience of CCTV operation
Personal Qualities
Essential criteria
* A good level of physical fitness. Ability to walk 20,000 steps per day and able to commit to restrain on persons as required.
* Prepared and able to work shifts Satisfactory attendance and time keeping
* Professional manner
* Ability to maintain confidentiality, tact and diplomacy
Desirable criteria
* Able to act under own initiative/ work alone
* Resilient under pressure
* Self-motivated
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