Customer Service Coordinator - Whittlesey CSC
Forterra - Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom Req #607
09 July 2025
We are currently seeking a full-time, motivated, and enthusiastic individual to join our busy team as a Customer Service Coordinator. The role is Monday to Friday, from 8.45am to 5pm.
Salary circa £23,500, increasing to £24,600 after a successful probation period.
If you have the skills and personality to succeed in our busy sales and customer service centre, and you are the first point of contact for queries or orders across our range of building products, this role could be for you. You will be working as part of an engaged and motivated team committed to providing outstanding service to our customers.
Your duties include, but are not limited to:
* Managing incoming and outgoing calls and emails to process orders and maintain relationships throughout the customer journey.
* Adding value to every order.
* Proactively pursuing sales leads.
* Liaising daily with the Area Sales Manager to ensure smooth operations within a designated area and to provide professional service to customers.
* Ensuring queries are resolved promptly within agreed Service Level Agreements.
* Performing other duties necessary for the smooth running of the Sales Office.
About you:
* A drive to provide excellent customer service.
* An excellent telephone manner.
* Ability to prioritize and work to tight deadlines.
* Effective verbal and written communication skills.
* A confident and outgoing personality.
* Good knowledge of Microsoft Excel, Word, Outlook, and MS Teams.
What we offer:
* Competitive salary and benefits package.
* 27 days of annual leave plus Bank Holidays.
* Monthly performance-related bonus scheme.
* Free on-site parking.
* Reward and recognition schemes.
* Life Assurance and Company Pension Scheme with up to 10% employer contribution.
* Gym benefits and Cycle to Work Scheme.
* Access to Employee Assistance Programme for employees and their families.
* Holiday Exchange Scheme.
* Financial Wellbeing Program.
* Opportunities for personal development and progression.
We are a leading manufacturer of a diverse range of trusted concrete and clay building products, including Thermalite blocks, Bison Precast, and London Brick. Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, chimney, roofing, and flue systems.
Forterra’s purpose is to build lasting legacies by manufacturing products that support our customers' construction projects.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
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