Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. How You Will Energise Our Team Our IT department plays a vital role in keeping our operations running smoothly, providing reliable technology solutions and support to internal teams across the business. We’re currently looking for a motivated and tech-savvy individual to join us as a Level 3 IT Apprentice. This is a great opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised qualification. You’ll be part of a knowledgeable team, learning the ropes of IT support in a fast-paced and supportive setting. As an apprentice, you’ll assist with resolving technical issues, maintaining essential systems, and ensuring the consistent delivery of IT services. You’ll also build valuable skills in problem-solving, multi-channel user support, and continuous service improvement. This role is perfect for someone eager to develop their IT career and make a real impact from day one. Each week, you’ll have dedicated time to focus on your studies and work towards your qualification. From day one, you’ll be offered a permanent role, with plenty of opportunities for growth and development once you complete your apprenticeship Key responsibilities include: Responding to support calls, emails, and tickets from Valda users, resolving or escalating issues as needed Managing and updating service desk tickets in line with internal SLAs Coordinating with IT suppliers to maintain appropriate stock levels of equipment and consumables Documenting processes and procedures for the internal IT knowledge base Diagnosing, imaging, and repairing PCs and laptops Monitoring system alerts via the IT Service Desk inbox Setting up workstations for new employees and supporting office and desk moves Providing high levels of customer service to all Valda staff The Spark we’re Looking For We’re looking for someone curious, motivated, and eager to start their career in IT. The ideal candidate will bring: GCSEs (or equivalent) in English, Maths and an IT related subject (desired) A basic understanding of IT concepts or a keen interest in building this knowledge from the ground up A genuine passion for technology and a strong desire to learn about IT systems and support Sharp problem-solving abilities, using available resources to tackle challenges effectively Strong communication skills, with the confidence to assist users and work collaboratively with the wider team A proactive mindset, someone who takes initiative and brings energy to daily tasks Analytical thinking, with the ability to diagnose issues, identify solutions, and help resolve technical problems Perks that Power Your Journey Annual Salary up to £22k Company annual bonus scheme 25 days of annual leave plus bank holidays, plus length of service award up to 30 days Private Medical Insurance with Vitality Health Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 4% In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards. If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com Apprenticeship Training to be provided: You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications. You will work alongside our experienced Service Desk team and build your skills through a combination of: 1-2-1 Coaching Group activities Online learning Work based tasks By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in. Candidates that have read and followed the advice in our CV Guide are more likely to be successful