Description Customer Team Member Location: 12-16 Christchurch St Fenton, Stoke-on-Trent, ST4 3AD Pay: £13.04 per hour Contract: 12 hours per week regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview. 30% colleague member discount in store – more benefits below Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business. What you'll do: Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed Work with your team to keep the store running smoothly Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy Promote Co-op Membership and support your local community What you'll bring: We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: A genuine passion for helping people and delivering great service The ability to work as part of a team and flexibly across a range of shifts An interest in retail and working in a busy store environment (experience not essential) Why Co-op? Full training and career development resources 30% discount on all Co-op products in-store Flexible access to your pay as you earn it A pension scheme with up to 10% employer contributions 31 days of holiday (pro rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you through life’s big moments Building an inclusive workplace A place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.