Who We Are:
Compliance365 are a growing specialist independent energy consultancy providing a range of professional services from Domestic & Commercial EPCs to Energy and Carbon Audits.
The Role:
We require a Scheduler and Service Coordinator to join our busy Customer Service department. The successful candidate will be responsible for scheduling site surveys throughout the UK for our field team and managing the workload of sub-contractors. As part of the Customer Service Team you will be allocated a number of multi skilled site engineers and will be required to plan their working day to maximise their productivity and ensure company targets are met daily.
This is a great opportunity for the right candidate to showcase their skills and have a direct influence the success of a business that values its employees and their contributions and supports them in their development.
Key Responsibilities:
* Liaise with site contacts to arrange surveys based on location of surveyor in line with skills matrix and issue confirmation notice
* Produce planned schedules for large projects of work
* Be proactive regarding future work volume for field team locations, evaluating other options or liaising with other departments where new work is required
* Ensure field team are aware of all scheduled work including any special instructions
* Ensure daily minimum total value of scheduled surveys is met and maximum productivity is achieved in line with company targets
* Resolve daily access problems ensuring issues are fed back to account managers and customers
* Manage sub-contractor costs in line with gross margins
* Give insight regarding process improvements and field team performance
* Provide excellent customer service at all times
* Monitor field team arrival times against times agreed with site contacts
Essential Skills:
* Highly organised
* Proactive
* Excellent communication
* Ability to manage own workload
* Self-motivated
* Problem solving
* Professional
Desirable Skills:
* Previous experience in a scheduling role
* Strong IT skills
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: Up to £24,500.00 per year
Application question(s):
* This is full time office based, - are you able to commit to this?
Experience:
* Scheduling: 1 year (required)
Work Location: In person