Kick Start Your Customer Service Career with Aviva
Customer Resolution Specialist - Starting salary between £25,400– £28,500 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working).
Allocated shift pattern between 08:00 – 18:00 Monday – Friday
Are you passionate about delivering brilliant customer experience and helping customers when they need it most? We are looking for people to support our customers when things go wrong and help to put things right. People who truly care and are willing to go the extra mile to help our customers. You will be responsible for managing customer complaints, ensuring we deliver a fair customer outcome and meet our regulatory requirements. You will be reviewing what’s gone wrong and discussing with the customer the best way to resolve their concerns and be able to respond confidently in writing. You will be motivated and proactive, looking for the opportunity to really make a difference and help us learn from what’s gone wrong. You will be managing complaints across multiple products so lots of opportunity to learn new skills. You’ll receive plenty of training and support along the way.
Has excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
The ability to independently assess individual customer experience and effectively agree the right resolution and has passion for making things better and driving improvement
You enjoy working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations
Experience of managing customer dissatisfaction, along with working in a customer facing role or a complaints team are essential
Please note this job role is not sponsorable under the Home Office points based system.
Starting salary between £25,400 and £28,500 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working)
~ Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer’s leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
~ We take your wellbeing seriously with lots of support and tools
We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. toth @aviva.