We’re working with a well-established organisation delivering repairs and maintenance services, who are looking to appoint an experienced Senior Planner to join their team.
This is a key role within the operation, responsible for coordinating planning activity, supporting a team, and ensuring service delivery meets performance targets and customer expectations.
The Role
As a Senior Scheduler, you’ll take ownership of the planning function, overseeing workload distribution, supporting schedulers, and ensuring jobs are allocated efficiently across operatives and contractors.
You’ll play a vital role in both day‑to‑day scheduling and longer‑term planning, helping to drive performance and improve service delivery.
Key responsibilities include:
* Supervising and supporting schedulers, ensuring tasks are prioritised effectively
* Overseeing workload allocation to maintain balance and efficiency across the team
* Planning and coordinating large-scale and cyclical maintenance programmes
* Managing complex scheduling across multiple trades and high-volume repairs
* Ensuring optimal use of operatives, subcontractors, and materials
* Monitoring KPIs such as SLA performance, first‑time fix rates, and customer satisfaction
* Producing and presenting performance reports, identifying trends and areas for improvement
* Acting as a key point of contact between planners, operatives, and contract managers
* Managing escalated customer queries and ensuring timely resolution
* Supporting workforce planning, including rotas and out‑of‑hours coverage
* Using data and insight to support operational improvements and decision-making
What We’re Looking For
* Previous experience in a Senior Scheduler or similar role
* Strong background in planning and allocating work within a repairs or maintenance environment
* Experience working within a helpdesk or call‑handling function
* Ability to manage, support, and develop team members
* Confident working to KPIs and performance targets
* Strong organisational skills with the ability to prioritise in a fast‑paced environment
* A proactive mindset with the ability to solve problems and drive improvements
What’s on Offer
* Salary up to £36,000
* 24 days annual leave plus bank holidays
* Life assurance
* Retail and lifestyle discounts
* Gym membership discountsCycle to work scheme
* Option to purchase additional annual leave
* Ongoing training and development opportunities
* Employee referral scheme
* Employee support programmes and wellbeing resources
If you’re looking for a step up or a new challenge within a fast-paced maintenance environment, this is a great opportunity to join a growing team and make a real impact.
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