Weekend Switchboard Operator - 20 hours per week
As a Switchboard Operator on weekends you will be dealing with a variety of incoming calls as a first point of contact for some of our high profile clients. You will be assessing the nature of the calls in order to transfer or escalate ensuring that each call has a valued outcome. Additionally you will be required to carry out data related admin tasks using Excel.
You would need to be able to commit to an eight-week office-based induction (Mon-Fri, 9am to 5pm) before moving onto the weekend rota.
What we are looking for:
* Previous telephone customer service experience is essential
* A good telephone manner with a passion to deliver a first-class service
* A 'can do' attitude
* Someone who is happy working whole weekends on a weekly basis.
The weekly hours for this role will be split into 8 hour shifts on both Saturday and Sunday then an additional 4 hours between Monday to Friday, between the hours of 1pm to 6pm.
If successful in the recruitment process, the employment will be subject to 10 years of references and employment history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers.
Please note due to volumes of applications, we will only be able to contact those who have been selected to move onto the next stage. If you do not hear from the team, unfortunately this means your application was not selected.
Equality and Diversity at ComXo
At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.
We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we're here to support you.
Further information can be found in our Equality & Diversity Policy which is available on request.
Job Types: Permanent, Part-time
Pay: Up to £13,105.00 per year
Expected hours: 20 per week
Benefits:
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Application question(s):
* Do you have experience in Switchboard or Call Handling roles?
* Are you able to commit to 8 weeks of training (9am to 5pm - office based) before moving onto night shifts?
Work Location: In person