Application Support Analyst – Payments and Orchestration Services, Welwyn Garden City
Client:
Transaction Network Services
Location:
Welwyn Garden City
Job Category:
Other
EU work permit required:
Yes
Job Reference:
59edbf8c695c
Job Views:
16
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
TNS is seeking an Application Support Analyst to join a dedicated team responsible for supporting our new Payment Orchestration gateway platform. This role offers an opportunity for individuals with strong technical or payments support backgrounds to grow and be involved in our expanding Payments Processing business.
Responsibilities:
* Support the payment gateway within an AWS environment.
* Manage and resolve incidents and support production payments across regions.
* Handle incident tickets and perform root cause analysis for major incidents.
* Assist with release, change, and problem management activities.
* Perform database maintenance and support, including MariaDB, Aurora, DynamoDB, and MySQL.
* Become an expert on supported systems and services.
* Support security, cryptography, and PCI DSS compliance.
* Assist in disaster recovery activities and participate in a 24/7 on-call rota.
* Collaborate with teams, share knowledge, and support training for support teams.
Qualifications:
Essential:
* Experience with Linux-based systems.
* Experience working within AWS.
* Knowledge of SQL administration and support.
* Strong problem-solving skills.
Desirable:
* Docker/Kubernetes and Istio experience in AWS.
* Support for Java applications.
* Experience with payments switches.
* Knowledge of ITIL framework.
Candidate Requirements:
* Team player with collaborative skills.
* Fast learner and adaptable.
* Strong technical and problem-solving skills.
* Customer-focused with attention to detail.
If you are passionate about technology and personal growth, join TNS to explore exciting opportunities. TNS is an equal opportunity employer, evaluating applicants without discrimination based on protected characteristics.
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