You will play a key role in the success of your store by collaborating with in-store colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximize the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too. This is a part-time 16hr per week role, and you need to be available to work shifts between 7am and 5pm Thursday, Friday and some Saturday shifts (8am to 4pm) on a rotational basis.
Key responsibilities include:
* Playing an active part in engagement planning & monthly store meeting sessions.
* Ensuring customers receive a warm welcome, an informed conversation & personalized proposal.
* Using our client service tools to ensure a consistent customer experience.
* Supporting your store's monthly customer contact plan.
* Following the merchandising plan to restock the shop floor.
* Developing your skills & encouraging colleagues to do so using our training tools.
Requirements:
* Proven experience in a customer service/retail role.
* Enjoys a collaborative working environment where supporting colleagues is key.
* Calm under pressure.
* Excellent communication, customer service & interpersonal skills.
* Well organized & with an eye for detail.
* Enjoys ongoing coaching & support to advance career & build skills.
About Us:
Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world-class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.
Benefits:
* Competitive Salary (depending on experience).
* 25 days holiday, excluding bank holidays.
* Income protection.
* Staff discount at Dulux Decorator Centre stores.
* Employee Assistance Programme.
* Employee Life Assurance.
* Great Company pension.
* Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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