Group IT Infrastructure Manager
Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture.
From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.
As a Group IT Infrastructure Manager, you will need to have/be:
Networking
* Strong network admin, installation, and troubleshooting skills (CCNA level).
* Experience with Cisco, Fortinet, Ruckus; performance and security focused.
* Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design.
Hardware & Infrastructure
* Good understanding of hardware, cabling, wireless tech, and IT security basics.
* Experience with rack servers, RAID, SAN/NAS storage.
* Competent with monitoring tools (SolarWinds, Nagios, PRTG).
Microsoft Technologies
* Strong Windows Server (Apply online only, AD, Group Policy, and systems admin).
* Working knowledge of Exchange Online.
* Experience with Azure AD and hybrid identity.
* Familiar with Intune and JAMF for device management.
* Solid Office 365 and Windows 10/11 admin skills.
Virtualisation & Cloud
* Skilled in Hyper‑V and VMware (resource management, backups, failover).
* Exposure to Azure, AWS, GCP for migrations and optimisation.
Communication Systems
* Experience with enterprise VoIP systems.
* Knowledge of IP CCTV setup, storage, and network integration.
Backup & DR
* Proficient with Veeam for backup/replication.
* Experience in DR planning, failover, and resilience testing.
Security & Compliance
* Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection).
* Understanding of ISO 27001 and GDPR; audit support experience.
* Familiar with SIEM tools (Splunk, Sentinel).
Operating Systems & Automation
* Working knowledge of Linux (Ubuntu, CentOS).
* Scripting with PowerShell, Bash, Python.
* Familiar with ITSM platforms (ServiceNow, Freshservice).
Soft Skills
* Strong analytical and problem-solving ability.
* Excellent communicator across technical/non-technical teams.
* Highly organised with good multitasking skills.
* Leadership experience driving team performance and improvement.
Certifications
* Essential: MCSE, ITIL, CCNA (or equivalent)
* Desirable: CISSP / Security+, ISO 27001, PRINCE2
Details
* Salary: 65,000 - 70,000
* Working Hours: Full time Monday - Friday
* Location: Tamworth (on site full time)
* Duration: Permanent
Role of Group IT Infrastructure Manager
* Visible, approachable leader across all sites.
* Partner with departments to deliver proactive, value-driven IT solutions.
* Provide IT input in management meetings to support strategic decisions.
* Support wider teams during peak periods to maintain smooth operations.
* Oversee daily IT operations across servers, applications, and networks.
* Manage installation, upgrades, and maintenance of hardware/software.
* Lead procurement and lifecycle management of IT equipment.
* Ensure system performance through testing, monitoring, and improvement.
* Manage and optimise WAN infrastructure across all sites.
* Maintain strong security controls to protect systems and data.
* Proactively identify and resolve vulnerabilities through updates and patches.
* Maintain robust disaster recovery and backup strategies.
* Assess technology risks and implement mitigation measures.
* Test and refine DR and continuity plans to ensure resilience.
* Lead major infrastructure projects, upgrades, and migrations.
* Work with MIS to align infrastructure and system development.
* Create project plans, manage resources, and deliver on time and budget.
* Manage the IT budget and track expenditure.
* Build strong vendor relationships, negotiate contracts, and ensure SLAs are met.
* Lead and develop 3rd Line Engineers and Helpdesk teams.
* Oversee Helpdesk performance and ensure timely issue resolution.
* Foster a collaborative, customer-focused, and continuously improving culture.
* Stay updated on new technologies and recommend improvements.
* Drive continuous improvement across infrastructure and service delivery.
* Align IT services and projects with long-term organisational goals.
* Strong analytical thinker with excellent problem-solving skills.
* Willing to work evenings/weekends/public holidays when required.
Benefits of working as a Group IT Infrastructure Manager
* 23 days annual leave + bank holidays
* Option to purchase up to 5 extra days annual leave
* Health Cashback Plan
* Pension Scheme
* Life Assurance
* Free Parking
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