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Service Operations Manager (Learning Disabilities), Wolverhampton
Client: The Partnership of Care
Location: Wolverhampton
Job Category: Other
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EU work permit required: Yes
Job Views:
1
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework, promoting values and care ethos within the staff team and home.
The area Service Manager will oversee and support managers of five supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.
Key Responsibilities:
1. Referring including assessment, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Sustaining and supporting good communication and relationships with service users, relatives, and professionals involved in care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Maintaining effective control of the home, ensuring environmental health, infection control, and health and safety legislation are followed. Conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with CIW to understand and adhere to Fundamental Standards, and carrying out statutory notifications as needed.
6. Managing legal and statutory documentation related to the home, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions and improvements.
9. Recruiting, inducting, and training staff, supporting team development.
10. Promoting a culture of openness and honesty, supporting staff decision-making and service improvements.
11. Holding regular staff meetings, providing supervision, and supporting staff development.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions, in consultation with HR if needed.
14. Managing staff scheduling, shift coverage, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, booking, disposal, and auditing.
16. Managing budgets and monitoring expenditures, including petty cash, food shopping, and activity budgets.
17. Safeguarding service users and addressing safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in continuous professional development (CPD).
21. Participating in strategic decision-making and business growth.
22. Performing other duties as assigned by the Director, appropriate to skills and competence.
23. Managing financial aspects and writing/auditing behavioral reports.
The Service Manager must possess skills and qualifications to support adults and children with learning disabilities.
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