Founded in the heart of Kendall Square in 2013, LabCentral is a network of shared laboratory spaces and scientific communities that serve as a launchpad for high-potential life-sciences and biotech start-ups. We deliver first-class facility and operational support, skilled laboratory personnel, and an expansive events program designed to add value to the community and promote connectivity‒ as well as the other critical services and support that early-stage companies need to begin start-up operations.
What is the role?
Are you a firm believer in the magic of coffee bringing people together? Does your heart beat for building vibrant communities and solving challenges with a smile? If you're nodding along, you might just be our next Operations Associate at LabCentral!
At LabCentral, we're not just a building; we're about fostering connections and empowering innovation. As part of our operations team, you'll play a crucial role in ensuring a smooth experience for our residents and building a supportive community where everyone thrives.
What will I do?
Responsibilities:
As an Operations Associate, you'll be the friendly face of LabCentral, spreading warmth and cheer to our residents and partners. Here's a glimpse of what your days will entail:
* Craft lasting first impressions at the front desk activities by warmly welcoming guests, answering questions, and ensuring the reception area is as inviting as can be
* Infuse our café space with a cozy vibe by keeping it well-stocked, maintaining inventory, and fostering connections.
* Take pride in keeping our shared co-working areas, conference rooms, and public spaces in tip-top shape
* Guide our newest residents through the onboarding process, helping them seamlessly integrate into our community
* Respond to a wide array of questions or needs from residents and colleagues, such as basic IT support, event coordination, or troubleshooting an issue
* Proactively identify ways to improve the space, offerings, and experience of everyone
* Collaborate with teams across sites to uphold our signature LabCentral standards
What will I bring?
Desired qualifications:
* At least one year of experience in a customer-facing role
* A genuine interest in providing exceptional customer service, fostering connections, and spreading positivity
* Proficiency in Microsoft Office Suite
* Willingness to learn new technology and software
* Stellar time management and decision-making skills
* Ability to communicate with warmth, clarity, and attention to detail
* A genuine interest in building relationships - understanding that cafes are not just about stocked shelves but also fostering meaningful interactions making everyone feel welcome
* Ability to anticipate needs before they arise and swooping in with solutions like a true problem-solving pro
* A curiosity-driven mindset, fueled by a passion for continuous learning and inspiration
* A team player mentality while also shining independently when needed
* A connector: bring vendors, partners, and residents together for memorable events that foster community spirit
Work environment:
* Ability to sit for long periods, ability to move around an office environment, and ability to communicate information and ideas so others will understand
* Ability to lift and carry a minimum of 25 pounds
What do we offer?
* Fully Covered Medical and Dental Premiums: We have you and your dependents covered, including deductible costs.
* Long and Short-Term Disability & Life Insurance: Life can be unexpected; we’ve got your back.
* Unlimited Vacation: Enjoy the flexibility to take the time you need.
* Three Months of Fully Paid Parental Leave: We’ll help support you during life's important moments.
* 401K Match Up to 6% with Immediate Vestment: Know your future is secure with our 401K match.
* Transportation Reimbursements: We'll cover commuting costs for a parking pass, MBTA, or bike maintenance so you can get to work hassle-free.
* Health & Wellness: Relax and enjoy reimbursements for fitness, yoga, massage therapy, and other holistic health practices.
* Technology Stipend: To ensure you stay connected, we offer a monthly cell phone stipend as well as yearly reimbursements for cell phone repairs.
* Professional Growth: We offer a stipend for continuing education and training to invest in your career growth, and we help ease the burden of student loans by providing reimbursement.
* Fantastic Work Environment: Be inspired by colleagues and residents, and work in vibrant spaces that are stocked with a variety of snacks. Plus, we offer in-house programming on thought-provoking and diverse topics!
Compensation
Our compensation philosophy is intentional and researched to align with average market salaries; comprehensive, generous benefits to support overall well-being; and parity with our existing and future team members. Below details the value of what our compensation package may look like, but specific details pertaining to an individual will vary.
Salary range: $52,000-56,000 along with the potential to earn a bonus of 6% based on company performance.
Approximate monetary value of benefits (based off an individual – dependents increase value): $22,000.
EQUAL OPPORTUNITY EMPLOYER
LabCentralis committed to building teams that reflect the fabric of the city around us. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, please let us know. We are proud to be an equal opportunity employer.
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