PLEASE NOTE These positions are being offered on a Fixed Term Contract for a period of 2 years. Your location preference will be captured on the online application form and you can select a maximum of three prison locations.
As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties to managing deliveries, supervising visitors and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Pay: £29,432 for a 37‑hour working week inclusive of a 20% unsocial hours working allowance, which reflects the requirement to work nights, evenings and weekends.
Hours: You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and bank/public holidays (these days are added to your holiday allowance) on a rolling shift pattern.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after 10 years of service (pro‑rated).
* 9 days bank, public and privilege holidays.
* Access to a paid Level 2 apprenticeship in customer service.
* Access to the generous Civil Service pension scheme.
* Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
Responsibilities
* Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
* Control room: operate the establishment radio system and monitor CCTV, ensuring all suspicious activities are reported.
* Visits: book visits; identify and process visitors on arrival, escort them if required.
* Censors/correspondence: monitor / log mail and report any illicit or contraband items, maintaining the preservation of evidence.
* Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
* Reception: assist in supporting appropriate tasks; photograph prisoners; collate documentation for the property process; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check seals are intact on property storage.
* Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free‑flow movement.
* Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
* Driving duties: transport prisoners and their escorts to their destination in the cellular vehicle; collect mail from local sorting office.
* Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
* Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
Success Profile
* Communicating and influencing.
* Managing a quality service.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or, when specified in Wales, Welsh.
#J-18808-Ljbffr