Role
First Party Fire & Theft Claims Handler
Location
Sevenoaks
Working hours
37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
Salary
£28,747 to £34,913 plus up to £1,500 performance related bonus per annum
What you will be doing
* Aim towards excellent customer service level expectations and take ownership of all inbound communication
* Prompt investigation on the ownership of the vehicle
* Ensuring accurate payment to all Stakeholders on their claims
* Attention to detail on all work done around the total loss aspect of the claim
* Ensure thorough chronological record keeping of all activity within file claim notes
* Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
* Maintain effective diary management to reduce settlement time
* Expertly assess policy indemnity and identify fraud indicators
What we’re looking for
* Excellent customer service skills
* Naturally empathetic and the ability to connect with people
* Quick fast paced problem-solving ability
* Positive can-do attitude
* Good IT skills and a confident communicator
* Passionate about working as part of a team
* Have the ability to make fast, informed decisions
* Excellent organisational and prioritisation skills with a strong attention to detail
* Have a desire to develop skills and experience within the insurance industry
* The ability to deal with challenging customers and third party insurers
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share.
Benefits
* A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support & free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go!
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work-life balance and individual needs
* Recognition awards, social events & more
Our Commitment to our colleagues
These aren’t just words — they’re the principles we live by. We’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
* Mindful Employer – championing mental health and wellbeing
* Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
* Menopause Friendly accredited – supporting every stage of life
* Armed Forces Covenant signatory – honouring those who serve
* Armed Forces Defence employer recognition scheme - Supporting those who serve
* Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
* Best Place to Work for Development – proud to be investing in people’s future
* Best Place to Work for Women – breaking down barriers to women's career progression
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn. To help everything go smoothly, here are a couple of things to keep in mind:
* If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
* Visa requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We’re not able to offer visa sponsorship at this time.
* We’re here to support you: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process or once you’re part of the team, let us know.
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