Role: 2nd Line Support Engineer
Location: St Helens
Salary: £32,000 – £37,000
Work Pattern: In office
A driver’s licence and MSP experience are required for this role.
About the Role
An established and growing IT services provider is seeking a 2nd Line Support Engineer to join its technical team. The organisation delivers reliable, high-quality IT support to a range of SMEs.
This role offers the opportunity to work across a broad range of technologies, supporting clients in maintaining efficient, secure, and well-functioning IT environments. It would suit someone who enjoys problem-solving, takes a proactive approach, and is keen to develop their technical skillset in a dynamic setting.
Key Responsibilities
* Provide 2nd line support for clients.
* Troubleshoot O365, Windows, and core IT systems.
* Manage user accounts, access permissions, and email systems.
* Deliver remote support, with occasional on-site visits.
* Escalate complex issues and collaborate with wider technical teams.
* Maintain accurate documentation and assist with onboarding/offboarding processes.
* Support IT projects, including migrations and system upgrades.
* Deliver excellent customer service while adhering to security best practices.
Key Skills & Experience
* Minimum 2 years’ experience in an MSP environment.
* Strong knowledge of Microsoft 365 and Windows environments.
* Proactive attitude with a willingness to learn and take ownership.
* Comfortable working in a fast-paced, varied technical environment.
What’s on Offer
* Up to 25 days holiday (excluding bank holidays).
* Pension scheme.
* Ongoing training and mentoring.
* Funded certifications.
* Opportunities to specialise in chosen technologies.
* Exposure to new and emerging technologies.
* Involvement in shaping services and introducing new ideas.
* Collaborative, close-knit team environment.
* A culture that recognises and rewards hard work and initiative.
If you are interested in hearing more, please apply now.