Hays are working exclusively with a confidential public‑sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire.
You will join a small, supportive team during a high‑demand period and play a key role in providing first‑line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme.
This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding.
Your New RoleIn this hands-on role, you will:
Act as the first point of contact for all IT service desk queries, logging and triaging tickets iin line with SLAs
Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting
Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential)
Escalate incidents appropriately to the IT Operations Manager
Support joiners, movers, and leavers with account setup, equipment management, and permissions changes
Maintain accurate ticket updates and asset informationWhat You'll Need to SucceedTo be successful in this role, you must have:
Proven experience in a Service Desk / 1st Line Support environment
Strong practical knowledge of Microsoft 365, Windows 10/11
Experience with laptop builds or deployment activity - exposure to Intune/Autopilot is beneficial
Excellent communication, triage, and problem-solving skills
Experience within public sector, regulated, or security-conscious environments is highly advantageousWhat You'll Get in Return
Competitive hourly rate - £30,800
Hybrid working pattern with a Sheffield City Centre base
Immediate start opportunity within a respected organisation
Support from a dedicated Hays consultant throughout the assignmentWhat You Need to Do NowIf you're interested in this role and can start immediately, please apply today with an up-to-date CV.Early applications are encouraged due to the urgent nature of this requirement.
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