Overview
Customer Insight and Data Solutions Lead at Camlin Group. The role is part of the Kelvatek Business Solutions team and collaborates across Kelvatek and Camlin Group to oversee the collection, analysis, and translation of customer data into actionable insights that drive customer performance and satisfaction.
Responsibilities
* Engagement with customers and stakeholders across all teams
* Develop and deliver compelling data visualisations and presentations to communicate insights to stakeholders at all levels
* Support sales team with customer presentations and proposals for business solutions
* Design and execute data analysis projects to identify trends, understand customers, and uncover opportunities for improvement across the customer journey
* Collaborate with Service Delivery teams to ensure successful fulfilment of services in line with regional requirements
* Research financial and regulatory reports, problem solve, and perform root cause analysis
* Proactively identify and champion initiatives that enhance service delivery
* Work with Marketing and Engineering to create and communicate resources that improve customer knowledge and confidence in the brand
* Coach and mentor team members reporting to the Customer Performance Lead
Qualifications
Experience Essential
* Combination of data management and business knowledge to translate use-case needs into data-driven solutions
* Experience using Tableau/Power BI and Confluence
* Knowledge of regulatory obligations and industry requirements within the UK market, particularly DNO Data & Digitalisation strategies
* Strong analytical and data exploration skills
* Excellent communication and presentation skills
Desirable
* Evidence of use of customer insight and problem-solving abilities
* Experience delivering solutions to customers in the Energy sector
Our Values
* We work together – collaborative effort to reach shared goals
* We believe in people – people are central to what we do
* We won’t accept the “way it’s always been done” – curiosity and continuous improvement
* We listen to learn – ask questions and listen to answers to improve
* We’re trying to do the right thing – decisions based on what’s right for people, profit, and planet
Equal Employment Opportunity
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Appliances, Electrical, and Electronics Manufacturing
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