This is a critical, delivery-focused role accountable for translating business demand into delivery-ready solutions, ensuring work is clearly defined, prioritised, and executed with pace.
The role exists to ensure the business has efficient, low-friction delivery pipelines, where unnecessary admin is reduced, meetings are minimised, and work flows cleanly from idea through to completion—while maintaining appropriate coordination, consistency, and clear communication of delivered features.
________________________________________
Core Expectations
. Own and Drive Solution Readiness
1. Act as the single accountable owner for solution shaping prior to delivery
2. Translate business demand into clear, structured, delivery-ready work
3. Define the most efficient and least complex approach with relevant teams
4. Ensure all work entering delivery is understood and actionable
This role ensures teams start with clarity, not rework or back-and-forth
________________________________________
. Own Backlog Quality, Structure & Flow
5. Maintain a high-quality, well-structured backlog
Ensure:
6. Tickets are clear, concise, and complete
7. No duplication or unnecessary detail
8. Work is prioritised and actionable
9. Drive consistency in backlog standards across squads
A cluttered or inconsistent backlog creates admin and confusion—it is actively managed and standardised
________________________________________
. Apply the Right Level of Definition (Avoid Over-Specification)
10. Define work to the appropriate level of detail based on complexity
11. In some cases, keep tickets succinct to allow engineer creativity and ownership
12. Agree the level of detail with the relevant delivery team
13. Avoid over-specification that slows delivery or limits better technical solutions
Clarity is required - but over-engineering requirements is avoided
________________________________________
. Eliminate Unnecessary Admin (Not All Admin)
14. Remove the need for:
15. Repeated clarification
16. Rework due to poor requirements
17. Duplicate data entry or tracking
Ensure essential admin is:
18. Lean
19. Value-adding
20. Consistent
Challenge unnecessary process or documentation
Admin is reduced and streamlined - not avoided where it adds value
________________________________________
. Reduce Meeting Dependency
21. Ensure work is clear enough to avoid unnecessary meetings
Replace meetings with:
22. Well-written tickets
23. Clear acceptance criteria
24. Structured updates
Engage in meetings where:
25. Decisions are required
26. Blockers need resolving
27. Coordination across squads where applicable
Meetings are for decisions and coordination—not clarification
________________________________________
. Own Prioritisation from a Delivery Perspective
• Prioritise work based on:
o Business impact
o Delivery feasibility
o Dependencies and sequencing
• Balance demand with team capacity
• Ensure focus on high-value work only
This role ensures effort is spent on what matters most
________________________________________
. Own the Flow of Work End-to-End
28. Own work from idea through to delivery completion
Ensure:
29. Work progresses without delay
30. Dependencies are managed
31. Blockers are removed quickly
Coordinate across squads where required to maintain flow
Nothing should stall, drift, or break across team boundaries
________________________________________
. Drive Delivery with Pace & Control
32. Maintain momentum across all delivery activity
Ensure:
33. Weekly progress is visible
34. Delivery commitments are met
35. Risks are addressed early
Follow through until delivery is complete
This role drives outcomes, not process for process' sake
________________________________________
. Track Outcomes & Support Value Realisation
36. Track delivery outcomes post-release
Work with:
37. IT Business Partner
38. Change Manager
Ensure solutions:
39. Are used effectively
40. Deliver expected value
Delivery is not complete until value is realised
________________________________________
. Communicate Delivered Features Effectively
41. When necessary, support communication of features to relevant stakeholders
Ensure communication is:
42. Clear
43. Concise
44. Targeted
Avoid over-communication or unnecessary forums
Communication is purposeful and outcome-focused
________________________________________
. Drive Continuous Improvement
Identify opportunities to:
45. Simplify processes
46. Remove inefficiencies
47. Reduce admin and friction
48. Gather feedback and feed improvements into the backlog
Every iteration should reduce effort and improve flow
________________________________________
. Leverage AI to Enhance Capability
Use AI to:
49. Improve requirement quality
50. Speed up documentation and structuring
51. Reduce manual effort
52. Embed AI into day-to-day workflow where it adds value
AI is used to increase quality and efficiency - not replace thinking
________________________________________
. Consistency & Work Ethic
53. Operate as a one-team member of the delivery function
Set the standard for:
54. Quality of work
55. Clarity of tickets
56. Efficiency of delivery
57. Punctuality, following process and communication
Demonstrate:
58. Strong ownership
59. Attention to detail
60. Consistency in approach
Drive alignment across squads
This role sets the bar - not follows it
________________________________________
Simple Expectation Statement
"Define work clearly at the right level, reduce unnecessary admin and meetings, enable engineer ownership, and drive delivery flow with consistency, and smart use of AI."
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
61. Enhanced Holiday Entitlement – days inc. bank holidays
62. Industry-leading Maternity, Paternity and Adoption Pay
63. Career Development
64. Recognition of Long Service every years
65. Discounted Car Schemes
66. High Street Discounts
67. Discounted Gym memberships
68. Cycle to work scheme
69. One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.