The Floor Supervisor plays a key role in delivering exceptional day to day service at The Leicester Arms. This position is responsible for leading the floor during service, supporting the management team, maintaining high operational standards, and ensuring every guest receives warm, professional, detail driven hospitality.
As a Floor Supervisor, you are expected to lead by example at all times. You will help create a service culture that is polished, personal, and consistent, while ensuring the restaurant, bar, terrace, and guest areas are well organised, well presented, and running smoothly.
What We Are Looking For
Previous experience in a busy hospitality environment
Experience serving on the floor in a quality food led pub, restaurant, or hotel
Strong service skills and confidence leading a section or shift
A positive, hands on attitude with a genuine love of hospitality
Excellent communication and teamworking skills
Ability to stay calm and focused under pressure
High standards of personal presentation and professionalism
A good understanding of food, drink, and guest expectations
Desirable
Previous supervisory experience
Experience in a premium pub, inn, or restaurant environment
Wine knowledge and confidence with pairings
Experience with reservations systems and till systems
An interest in developing into an Assistant Manager role in future
Personal Qualities
Warm, welcoming, and naturally hospitable
Organised and dependable
Calm under pressure
Detail focused
Proactive and solutions led
Professional in both attitude and appearance
A team player who leads from the front
Proud of doing things properly
Key Expectations
To be visible and engaged on the floor throughout service
To take ownership of the guest experience in your area
To maintain high standards even in busy periods
To support the management team fully and act as a role model for junior team members
To care deeply about the little things, because little things make the large difference
Hours
This role will include a mixture of daytime, evening, and weekend shifts depending on the needs of the business. Flexibility is essential.
Opportunity
This is an exciting opportunity for someone who wants to grow within a quality independent hospitality business. At Little and Large Pub Company, we value people who care about standards, love looking after guests, and want to be part of a team building something special.