Salary: £39,000 - 68,000 per year Requirements: Proven experience in IT Helpdesk or NOC environments Strong troubleshooting skills in IT/Networking Background in enterprise network support CCNA certification or equivalent experience preferred Windows OS and server support Experience working with third-party suppliers and managing escalations Familiarity with ITIL service environments and SLA adherence High attention to detail and ability to perform under pressure Excellent communication and customer service skills Eligible for Security Clearance Responsibilities: Act as the first point of escalation for customer calls Log and manage faults/service requests via Remedy Resolve over 95% of issues at first touch Work within strict SLAs to ensure timely resolutions Maintain accurate shift handovers and keep support tickets up to date Keep customers informed throughout the fault lifecycle Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT Systems Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF Liaise with third-party engineers and suppliers to resolve issues Support field engineers with remote configurations and link checks Monitor network health using SolarWinds Technologies: Cisco Ethernet Support ITIL Network Security Windows More: At Capita, we are seeking a skilled and customer-focused 24/7 NOC Engineer to join our dynamic Operations Centre team in Belfast. Youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents. Our work environment thrives on collaboration and effective communication, ensuring high-quality service delivery across a vital client base. We offer opportunities for career progression, a competitive shift allowance, generous annual leave, and various benefits that promote employee well-being. Join us in making everyday interactions seamless for our clients. last updated 12 week of 2026