Job Purpose As a Platform Engineering Manager you will work with the Platform Operations, Cloud, and engineering teams to build and ensure the continued availability and improvement of our production and test services as well as support the engineering teams through improved developer experience processes. You will work across systems deployed in Canada, the UK in the AWS cloud, being involved in and leading projects, improvements, and maintenance across all these environments. Key Responsibilities Design, document, implement and maintain hybrid and multiple cloud infrastructures whilst working closely with other cloud and engineering teams to implement projects and infrastructure improvements. Communicate and work alongside various application and development teams to increase our uptime and maintain SLO and SLA. Attend internal and third-party meetings covering incidents or service improvements. Become a subject matter expert in our Product offerings, how they are served by infrastructure be it cloud or physical and ensure right sizing / scalability. Ensure all systems are observable, promote a culture of fix before fail Bring positive and eager attitude to the team. Draw on best practices and your knowledge of internal and external business issues to improve products or services. Manage a team of 2 other platform engineers, having proactive coaching and development discussions with them. Work with the CTO to develop and maintain the roadmap for the platform engineering team. Manage the time of the team ensuring projects are delivered on time and any delays are proactively communicated to stakeholders. Key Internal and External Relationships: Software Engineering Team. Product/Project managers. Account Managers. External Suppliers/Support Teams/Customers. Platform Operations. Information Security and Compliance Team. Service Delivery Team and Supply Chain. Knowledge, Skills & Experience Essential Excellent customer facing/customer service skills. Able to troubleshoot/work under pressure, meet deadlines. Experience with Observability Systems, e.g., New Relic. A thorough understanding and commercial experience of AWS cloud technologies, e.g., EC2, ECS, Route53, S3. A specific focus on AWS serverless components and deployment pipelines e.g., Lamda, API Gateway, DyanmoDB, Auroura, Terraform, Cloudformation etc. Various Database architecture experience, e.g., MariaDB, Cassandra. Proficiency in two or more scripting languages, e.g., Python, Bash, PowerShell. Understanding of Site Reliability Engineering and key concepts. Desired Previous experience in a cloud engineering role. Previous experience in a leadership role. An in-depth understanding of AWS Solution Architecture and best practices. Ideally AWS certified. Experienced with database architectures, both relational and NoSQL, e.g., RDS, DynamoDB, Athena, Cassandra. Thorough understanding of Infrastructure as Code principles and related tech such as Terraform or CloudFormation. Networking and Domain Communication, e.g., LDAP, DNS, VPN, Firewalls.