Vista aftersales advisor

This role is based within the Vista After Sales team and focused on providing an exceptional service to all Agents, Customers and Supplier partners for any Vista, Hays Beds & Hays Transfers existing booking queries.
Role Summary
Vista Aftersales is an operational team which receives high volumes of incomings calls and email enquiries from agents, supplier partners, other head office teams and customers needing assistance in resort. Our focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit teams KPIs.
Main Responsibilities
1. Booking Failures for Vista, Hays Beds, Hays Transfers.
2. Answering general booking questions.
3. Adding special request/special assistance.
4. Booking amendments Vista, Hays Beds, Hays Transfers.
5. Booking cancellations Vista, Hays Beds, Hays Transfers.
6. Documentation requests.
7. Airport and In-resort calls.
8. Build and maintain relationships with agents, customers & supplier partners.
9. Identifying and meeting customers needs by always providing exceptional customer service.
10. Pro-actively attempt to minimise financial loss to the business wherever required.