Key responsibilities
:
• Ensuring a professional and effective front-of-house customer service.
• Welcoming and directing visitors and contractors whilst maintaining a professional, organised, and friendly manner.
• Preparing and issuing visitor and contractor badges and ensuring all contractors have a valid contractor passport and have had an induction before they enter the facility.
• Issuing temporary and replacement access control cards to staff, visitors and contractors.
• Managing the switchboard and promptly answering and connecting callers.
• Answering queries and/or redirecting the query to other members of staff as appropriate.
• Receiving and sorting incoming post, special deliveries, and any internal mail.
• Collecting and franking outgoing mail and the administration of other mail services.
• Booking taxis for visitors and staff and maintaining administrative records.
• Being responsible for the booking of pool cars for members of staff upon request and the issuing/receiving of key fobs to vehicles.
• Keeping up-to-date records for post distribution, car, and bicycle registrations.
• Ensuring good communication between reception and security team members.
• Advising/training security in reception duties.
• Selling LMB merchandise upon request.
• Providing cover for periods of colleagues’ holiday/sickness leave for which overtime may be payable.
• Being part of the LMB’s Emergency Response Team.
Working relationships:
This is a hands-on role and involves interactions with staff at all levels.
You will report to the Facilities Support Manager and will liaise with other reception staff, contracted security staff and LMB staff.
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Education / qualifications / training required:
Essential: GCSE, or equivalent, at Grade C or above in English and Maths.
Previous work experience required:
Essential: Previous experience in a reception role in dealing with customers face to face.
Knowledge and experience:
Communications skills
Essential: Ability to communicate with colleagues and customers in person and on the telephone.
Desirable: Ability to deal with difficult situations in a customer facing setting.
Switchboard
Essential: Experience of using a switchboard.
Desirable: Experience of Siemens exchange.
Mailroom experience
Desirable:
• Experience of using a franking machine and working in a post room.
• Ability to advise on and implement postal methods/pricing.
IT skills
Essential: Basic computer literacy including email, Microsoft Word and Excel.
Desirable: Experience using databases and dedicated reception software.
Personal skills / behaviours / qualities:
Essential:
• Ability to work flexibly as part of a team.
• Must have a professional appearance and manner.
• Must be well spoken and articulate.
• Must appear confident and have a calm and helpful approach.
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