Job Overview
Security Officer, Location: BMW Summit One, Farnborough. Pay Rate: £32,000 per annum with an annual review August 2026. Hours: 12‑hour shifts (days, nights, weekends) based on a 4 on / 4 off rotation, average 42 hours per week plus overtime opportunities.
Mitie is offering an exciting opportunity to join our Security Team at the HQ of BMW UK. This is far more than a standard security position as the location is one of the most prestigious facilities within the BMW Account. The Security Officer must present well‑to a high standard and serve as the initial point of contact to Staff, Visitors & Contractors (our customers) at Summit One. The role requires client communication, politeness, professionalism, and a high standard of personal turnout and soft skills pertinent to client interface in a business environment.
Key Responsibilities
* Become familiar with site layout to assist with customer direction, guidance, functions, business areas of operations and key personalities onsite.
* Engage in site wide familiarisation to enable directional information to visitors, deliveries and contractors alike; conduct patrolling with Merlin System.
* Receive and provide a friendly welcome and departure to all staff and visitors entering the campus.
* Ensure that all staff and contractors arriving have a valid identification card and are processed in and out in accordance with the BMW Security policy.
* Warmly receive visitors, identify the purpose of their visit and liaise with the appropriate personnel as necessary, ensuring they are familiar with site rules, policies and procedures.
* Work alongside the Security team in managing all aspects of site security.
* Remain calm, vigilant and efficient at all times.
* Ensure that supplied business wear is always worn in a smart, tidy, clean and presentable manner.
* Become familiar with site emergency and evacuation procedures and processes.
* When required to provide additional stand‑in cover for the receptionist for break relief and for the wider security team.
* Assist with a wide range of inquiries and requests from staff, customers and contractors.
* Support the security team in responding to appropriate incidents in line with agreed KIP’s & SLA’s.
* Conduct general administrative duties in line with the KIP’s & SLA’s.
* Display an outstanding level of customer focus and understand the reasons for it.
* Enforce access and egress procedures stated within the Assignment Instructions and BMW Standard Operating Procedures in a polite but assertive manner.
* Understand and provide appropriate solutions or elevate problems encountered by customer employees or visitors.
* Recognize conflict situations and inform the Security department.
* Display the highest standard of personal presentation to maintain the image of both BMW UK and Mitie.
* Assist as instructed by appointed persons in any incident that might impact on the customer's business.
* Fully understand and be able to carry out the role required in emergency situations.
* Report to the Security Site‑Based Team Leader all faults, perceived Health & Safety hazards and unsafe working practices through the Near Miss reporting process.
* Ensure compliance with Health and Safety issues in accordance with customer‑approved procedures and the Health & Safety at Work Act 1974.
* Respond as required to calls for assistance for First Aid, administer treatment, summon medical help as appropriate.
* Check First Aid Boxes and report deficiencies to the appropriate nominated persons.
* Engage in any other activities as requested by the Site‑Based Team Leader or reasonable requests by the Customer.
Essential Requirements
* Valid SIA front‑line licence (fully funded).
* Professional appearance and positive attitude.
* Willingness to work a variety of shifts, including days, nights and weekends.
* Basic/intermediate IT skills.
Desirable
* First Aid at Work medical qualification (if already held); training provided if not.
* SIA (CCTV Licensed).
Benefits
* Core Benefits: Celebration Hub, Mideals Partner Discounts, Holidays, Pensions, Life Cover, Private Medical cover, Virtual GP, Life assurance and pension scheme.
* Voluntary Benefits: Cycle to Work Scheme, Give As You Earn, Salary Finance, Share Incentive Plan, Save As You Earn scheme, Choices (flexible benefits programme).
* Recognition and Wellbeing: Mitie Stars, Long Service Awards, Employee Assistance Programme.
* On‑Site Benefits: Free on‑site parking, subsidised restaurant, Tea/Coffee making facilities.
* Full uniform supplied.
Apply today to join the Security Team and make a real Mitie difference in a role where every day counts.
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