Location: Stevenage, SG1 2NYSalary: £13.20 per hourContract: Full time, permanent positionHours:Monday to Friday 6:00-14:30We are seeking a proactive and customer-focused Laboratory Support Operative to deliver day-to-day laboratory support services to scientific groups onsite.This role is essential in ensuring laboratory environments are maintained to the highest regulatory and safety standards, enabling scientists to operate efficiently and safely. You will also act as an ambassador for Sodexo, promoting excellence in service delivery across campus.Role PurposeProvide high-quality laboratory cleaning and support services to scientific teams.Deliver services in line with SOPs, GxP/GMP standards, and safety regulations.Build strong working relationships with stakeholders at all levels.Contribute to the continuous improvement of the laboratory support service.Key ResponsibilitiesDeliver scheduled laboratory cleaning in accordance with Sodexo's service scope.Ensure compliance with theZero Harm Mindset Model,3 Checks for Safety, andGSK 12 Life Saving Rulesat all times.Carry out cleaning duties in line with Standard Operating Procedures (SOPs), including:Replenishing consumablesEmptying laboratory hand wash binsLow-level dustingSweeping, mopping, and scrubbing floorsDusting laboratory benchesOperate and maintain cleaning equipment (e.g., floor scrubbers), ensuring full competency and training compliance.Clean laboratories in accordance with relevant GxP and non-GxP procedures.Complete all GxP and non-GxP documentation accurately in line with Good Documentation Practices (GDP).Follow strict access and egress procedures across laboratory areas.Complete all mandatory MyLearning / E-Learning training.Manage laboratory laundry processes, including sorting and preparing items for third-party collection.Report infrastructure defects via the WREF Helpdesk or as directed by your Line Manager.Execute ServiceNow tickets in a timely and efficient manner.Maintain high standards of personal hygiene and professional appearance.Participate in annual Laboratory Animal Allergy (LAA) Health Surveillance checks.Carry out any other reasonable duties requested by the Line Manager.Key AccountabilitiesDeliver excellent customer service aligned with Service Level Agreements and SOPs.Maintain laboratories to required GxP standards, ensuring accurate documentation.Build and sustain positive working relationships with GSK stakeholders and Sodexo colleagues.Operate fully within Sodexo and GSK safety guidelines.Proactively report unsafe practices or risks.Ensure full compliance with site rules and regulatory standards.About YouWe are looking for someone who is:Highly detail-orientedProactive and resilientA strong communicator and good listenerProfessional with excellent interpersonal skillsReliable and trustworthySelf-motivated with a positive, can-do attitudeExperience in facilities or laboratory cleaning environments, particularly within regulated settings, would be advantageous.Why Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belongin a company and team that values you for you. Actwith purpose and have an impact through your everyday actions.Thrivein your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesReady to be part of something greater?Join a team that values you for being you.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications