This is an exciting opportunity to be part of the Taxi Licensing Team. We are looking for a customer-focused individual with excellent communication skills and a desire to make a difference.
The team currently covers the hours of 8 am to Noon, then 1 pm to 4 pm each day, with a 3.30 pm finish on a Friday. However, this may change in the Autumn if the team relocates to the Sandwell Council House, when the hours will be 9 am to 5 pm each day, with a 4.30 pm finish on a Friday.
You will assist in processing applications for driver, vehicle, and operator licences in line with the Council’s Private Hire and Hackney Carriage Licensing Policy, provide advice and guidance on licensing matters both on the phone and in person, and give evidence in court as required.
You will need:
* A minimum of 3 years' experience dealing with the general public in a front-line capacity
* Experience working in a high-pressure and busy environment
* A good working knowledge of Microsoft Office
* Experience in data inputting and handling customer payment transactions
* Good written and verbal communication skills
* Must hold or be prepared to undertake BTEC qualifications offered by NALEO or licensing qualifications offered by the Institute of Licensing, or have 3 GCSEs Grade C or above including English and Maths or equivalent
Why work for us?
* Generous annual leave entitlement
* Access to the Local Government Pensions Scheme
* Access to an award-winning employee benefits scheme, including:
* An exclusive retail discounts portal
* Salary sacrifice schemes for cars, bikes, technology, and parking
* An employee assistance and counselling service
* Annual leave purchase scheme
* A wide variety of learning and development opportunities. Please refer to the job description for full details.
For an informal discussion, please contact Fiona_gee@sandwell.gov.uk.
Hours: 37 hours per week.
We reserve the right to close vacancies early if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application, please refer to the supporting documents attached.
If you have a disability and require assistance in making an application or have experienced a problem whilst applying, please contact the Resourcing Team at 0121 569 3300 or via email at hr_resourcing@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process, and our offers, please visit https://www.sandwell.gov.uk/counciljobs. Click here to learn more about our One Team Framework: Values and Behaviours.
To apply, download the application and return it to Hrresourcing_applications@sandwell.gov.uk.
More info at https://www.sandwell.gov.uk/WeAreSandwell/council/story.
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