Estate Management officer
* Hourly rate: £15.22 PAYE or £20.01 Umbrella
* Location: Welwyn Garden City AL7
* Job Type: Temp 4 months
We are seeking an Estate Management Officer to join a large housing association to provide a high-quality estate management service, ensuring outstanding customer service and delivery across various tenures including leaseholder, shared owners, and tenants. The successful candidate will be the accountable officer onsite, providing an efficient, coordinated, customer-focused service that meets local needs and delivers high standards.
Day-to-Day Responsibilities:
1. Serve as the first point of contact in a friendly and professional manner for customers, contractors, and visitors across the site.
2. Welcome new customers and introduce them to the services and facilities of the scheme.
3. Manage logistics for new customer move-ins, including parking provision and use of lifts.
4. Develop and maintain local relationships with customers, internal teams, contractors, key local stakeholders, and other stakeholders relating to local issues.
5. Lead the management of the local environment, working with customers, contractors, and stakeholders to ensure that the environment meets service standards and customer expectations.
6. Report communal repairs, follow up,...