Insight Global is hiring an Application Support Engineer for a financial services client based in London. This is an Inside IR35 contract to hire and is onsite 2x a week in London.
Must Haves:
* Technical Skills:
* Hands on experience in Production/Application Support
* Full Stack Support experience - C#.net, SQL Development, Angular
* Proficiency for application troubleshooting and support.
* Strong SQL skills for database management and query optimization.
* Experience with AWS services for cloud management and deployment.
Daily Responsibilities
Morning Check-In:
* Review system health dashboards and logs to ensure all services are running smoothly.
* Address any overnight alerts or incidents reported by monitoring tools.
Incident Management:
* Respond to and troubleshoot issues reported by users or automated monitoring systems.
* Perform root cause analysis and implement fixes to resolve incidents promptly.
* Document incidents and resolutions for future reference.
System Maintenance:
* Apply patches and updates to applications and databases to ensure security and stability.
* Monitor performance metrics and optimize system performance as needed.
User Support:
* Assist users with technical issues related to the financial systems.
* Provide guidance and training to users on system functionalities and best practices.
Collaboration:
* Work closely with development teams to understand new features and changes.
* Coordinate with other IT teams to ensure seamless integration and operation of systems.
Database Management:
* Perform regular database maintenance tasks such as backups, indexing, and performance tuning.
* Write and optimize SQL queries to support application functionality and reporting needs.
AWS Management:
* Monitor and manage AWS resources, ensuring cost-effective and efficient use.
* Implement and maintain AWS security best practices.
Project Participation:
* Participate in project meetings to provide insights from a support perspective.
* Assist in the deployment of new applications and features.
End-of-Day Review:
* Summarize daily activities and report any unresolved issues to the team.
* Plan for the next day's tasks and priorities.