We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process. Job overview We currently have an exciting opportunity for the right candidate to join our ICT Team to help deliver enterprise class technical support and participation in project delivery. The SCAS ICT Team operates in a fast paced, dynamic environment. This role is for the support of the move from our own Office 365 Tenant to the Central NHS Tenant. Experience in this area would be highly advantageous. As a successful applicant you will also have operational experience of working in an ICT operations environment at a ITIL Level 2/3 level within an infrastructure/technical team. The successful applicant will require, good communication and customer service skills. You must have a methodical, yet flexible approach to your work and be able to exercise responsible judgement alongside being well organised and highly motivated. Excellent documentation skills are a must. We’re looking for the right candidate with in-depth knowledge and experience of current technologies, in particular Microsoft Purview (formally Microsoft 365 Compliance portfolio and Azure Purview). We are looking for candidates with previous experience of planning, installing, and managing enterprise level technologies. of a dynamic team. For more information, please see Job Description and Personal Specification. Advert Incident and Problem Management • Provide support for IT issues, managing incidents and service requests. • Diagnose/Analyse, troubleshoot, and resolve complex hardware and software, and issues in a timely manner, often providing the appropriate course of action where different options may exist. • Escalate unresolved incidents as appropriate to senior leaders or external vendors where necessary. • Collaborate with other IT teams to resolve complex issues and prevent recurring problems through proactive problem management. Service Request Fulfilment • Process and fulfil service requests from end users, including setting up new accounts, installing software, configuring devices, and managing access permissions. • Ensure that requests are fulfilled within agreed service-level agreements (SLAs) and maintain clear communication with users throughout the process. • Collaborate with other IT teams to deliver large-scale service requests, such as the deployment of new software or hardware across departments. Please see attached the Job Description and Person Specification for details associated with this role. Working for our organisation Full training and support when you join and ongoing throughout your employment with us. Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time). Enrolment into the NHS Pension Scheme. Access to continual professional development and opportunities within SCAS and the NHS. Occupational Health support along with an Employee Assistance Programme. NHS Discounts in over 200 stores including Holidays, Days out, Car insurance, Restaurants and Clothing. Detailed job description and main responsibilities Customer Service and User Support Deliver excellent customer service by providing timely, professional, and effective support to all Trust staff. Ensure that all user queries are handled efficiently, and that clear communication is maintained throughout the process. Provide guidance and training to users on how to effectively and safely use digital tools and systems to enhance productivity and patient care. Change and Configuration Management Support the implementation of changes to digital services, ensuring minimal disruption to operations. Ensure all changes are logged and approved in line with the Trust’s change management processes via the Change Approval Boad (CAB) and / or the Technical Design Authority (TDA). Assist in maintaining accurate configuration records of IT systems and assets to ensure all equipment is properly tracked and documented. Security and Compliance Ensure all IT systems and processes adhere to NHS cyber security and compliance standards, including data protection regulations for example: Carecert, GDPR (General Data Protection Regulation), DSPT – (Digital Security and Protection Toolkit) and where appropriate, new applications have been DPIA (Data Processing Impact Assessment) assessed. Assist in implementing security measures such as antivirus protection, access controls, and data encryption working within the guidelines of the Security team. Monitor for potential security incidents and escalate any concerns to the IT security team as needed. Monitoring and Reporting on Service Delivery Monitor the performance of IT systems and services to identify any potential issues before they affect users. Provide feedback to the Senior Management Team to support continuous improvement initiatives and enhance service quality. Please see attached the Job Description and Person Specification for details associated with this role. We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits