It deskside support engineer

We are currently recruiting for customer-focused and enthusiastic deskside engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and face to face communication skills and be willing to collaborate with the wider Global IT support teams.

You will be responsible for onsite technical services based at the customer’s site in Yeovil providing support services including hardware & software break fix and IMAC services ; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

Key Responsibilities

• Software and system fault diagnosis, analysis and fix.
• Case management of Incidents and IMAC’s in line with SLA’s
• Manage / Provide support and technical expertise to projects as directed
• Proactively keeps customer updated with problem status at all times
• Manage incident tickets using Solution Manager
• Support Remote / Home users
• Manage and support VC equipment
• Provide 1 st /2 nd line hardware and software support for laptops
• Updating Hardware Asset records
• Deploying and configuring laptops and migrating user data
• Have SC secuirt clearance or be able to achieve clearance
• PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
• Mobile connectivity (E.g. secureID/MAS/MDM)
• Good knowledge of worksation, desktops & laptops
• Excellent communication and presentation skills

This position is eligible for our flexible benefits package that includes private medical cover, generous pension scheme, health cash plan + others.

Apply now for consideration.

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