Job Title: Shift Operations Manager
Are you passionate about the future of rail transport? Do you want to be part of a team that’s shaping the next generation of trains using cutting‑edge technology? Look no further! Join us as a Shift Operations Manager. Our current depot locations are in Cardiff, Glasgow, Liverpool, Leicester, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry. The successful candidate will be based at Norwich.
We are Recruiting!
Who we are:
SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high‑class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.
Why Join Us:
Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.
Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.
Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.
Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.
What We’re Looking For:
We're seeking proactive individuals who align with our company KPI’s and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.
What We Will Offer You In Return:
* Competitive Salary
* 35 hour working week following a DuPont roster.
* Salary sacrifice led pension plan that matches employee contributions up to 10% upon successful completion of probation.
* Employee Assistance Programme.
* Wellbeing program that supports employees with their physical and mental health.
* Cycle to Work Scheme.
* Company Sick Pay.
Role Overview
TheShift OperationsManagersupportstheShiftProductionManager intheeffective leadership and coordination ofa specified shiftproductionteam.
The roleensuresthatmaintenance,repair,andoperationalactivities aredelivered safely, accurately, and efficiently tomeetcontractualperformancelevels,including Safety,Reliability, Productivity,and TrainAvailability.
The postholder contributesto creatinga safeworkingenvironment,maintaininghighengineering standards, promoting continuous improvement,and supportingsmooth operationaldeliveryon a24/7basis.
Key Responsibilities:
People & Team Leadership
* Leadand coordinateadedicatedteamoftechnicians,fitters,and assistants todeliver maintenanceand repair activitieson rolling stock.
* Support safe workingpractices andensure activitiesmeet safety, quality,and performance standards.
* Assistwith people-relatedprocesses including welfare,annualleave,occupationalhealth,and appraisals.
* Maintaina strongdaily presenceon the shopfloor,monitoringprogressand addressing issuesquickly,
* Supportallocationofworkissued by the SPMinlinewith maintenanceplans,work arising,andenhancedtasks.
* Carry outmaintenance,fault-finding, repairs, investigations,andinspections asrequired.
* Ensurelocal processes arefollowed (tooling, COSHH,parts handling, tagging,documentation).
* Provide guidance, coaching, and technical supporttocolleagues.
* Answertechnicalqueriesand support interactionswiththeClientwhererequired.
* Promoteeffectiveteamwork, positive communication,and collaborative problem-solving.
* Supportpersonaldevelopmentand competencemaintenancefor selfandteam members.
Operational, Technical & Quality Responsibilities
* Supportthedevelopment,implementation,andadherence toStadlerstandards,procedures, andlegislative requirements.
* Deliver workinaccordancewithworkinstructions, safety procedures,andengineering bestpractice.
* Maintainaccuratedocumentation (jobcards, defect logs, workorders),ensuring recordsmeet compliance standards.
* Carry out inspections,in-process evaluations, and conditionassessments to ensureworkqualityand safety.
* Undertake conditionmonitoring activitiesand useavailable analytical systems(e.g. RDS, OTMR).
* Monitorunitand fleetperformance,participatingininvestigationsinto repeat defectsandtechnicalincidents.
* Supportfeedback loopsand lessons-learned processes to preventrecurringissues.
* Provide technical input toimprovementinitiativesledby OPEX/PerformanceEngineers or depotteams.
* Assist SPMandOMARM inimprovingSRMS accuracy includingworkflow,processing,andasset exchanges.
* Contribute tothe creationor updating ofwork instructions and safetydocumentation whenrequired.
Safety, Values & Continuous Improvement
* Activelypromotea ZeroHarm cultureand leadby example in safebehavioursanddecision-making.
* Ensure compliancewithallsafety-criticalrequirements,includingworkingtimeregulationsand substance-misuse rules.
* Demonstrate values-basedbehaviouralignedwithStadlerstandards.
* Escalate risks, non-conformances, or safety concernspromptlyand supportmitigation actions.
* Participate in improvementprojects, initiatives,and cross-functionalworkinggroups.
* Support continuousimprovement across processes, systems, workingpractices, andperformancelevels.
* Undertake any reasonabletasks asrequiredto support depotperformance.
Experience, Skills and Qualifications
* Recognisedapprenticeship(City &Guilds BTECminimum)withMechanical, Electrical,orElectronicbias andNVQ Level5 orequivalent.
* Extensiveengineeringexperienceinrolling stock maintenance or comparableenvironment.
* Strong knowledgeofmodern technical systems, fault-finding,androot cause investigationtechniques.
* Ability tointerpretelectricalandmechanical schematics confidently.
* Strong understandingof production-based safety andrisk management.
* Provenability todiagnosecomplexengineeringproblems.
* Ability tomaintainrequiredcompetencies for a safety-critical role.
* Commitmenttomaintainingspecialist knowledge andprofessionaldevelopment.
* Customer-focusedapproach withhighquality standards.
* Effective teamworkskillsandwillingness tosupportcolleagues.
* Awareness of costimpacts andoperational efficiencies.
* Passionfor continuousimprovementand operationalexcellence.
* Competent ITskills includingMS Office.
Closing date for applications is Friday 5th June 2026
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