Job Overview
Electronics For Imaging (EFI) is the global leader in digital imaging and print management solutions for commercial and industrial printing. We’re passionate about innovation, quality, and customer success — and we’re looking for people who share that drive.
Responsibilities
* Provide end‑to‑end technical support for EFI customers in your assigned region.
* Perform onsite installations, system maintenance, troubleshooting, and repairs.
* Support trade shows and customer demonstrations, including printer setup, calibration, operation, and troubleshooting.
* Deliver end‑user operator training and ensure customers are confident in product use.
* Collaborate with our global R&D and technical teams, providing feedback on field performance and customer experience.
* Maintain EFI standards and act as a professional ambassador for the brand at all times.
* Travel extensively within the region, often at short notice (≈ 20 % overnight stays).
Qualifications
* Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
* Minimum 3 years’ experience in a field engineering role servicing complex electro‑mechanical equipment.
* Strong customer management and communication skills, with a commitment to excellent service delivery.
* Solid understanding of inkjet printing technology, RIP, colour theory, and materials/chemicals used in digital printing.
* Confidence using and troubleshooting Microsoft Windows and Linux operating systems.
* Self‑motivated and able to independently manage a large service territory, including EFI assets (parts, tools, information).
* Demonstrated mechanical aptitude, including use of precision alignment tools and tolerances of 0.001”.
* Fluent English (written and spoken).
Benefits
* Competitive salary and car allowance.
* Good benefit package including PMI, enhanced pension and family leave, salary‑sacrifice schemes and more.
* Opportunity to work with industry‑leading digital printing technology.
* Supportive, collaborative environment within a global organisation.
* Ongoing training and professional development.
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