Company Overview
Pure Leisure Group operates in the hospitality and leisure industry, focusing on providing exceptional holiday experiences through its picturesque holiday parks.
Summary
We are seeking a dynamic General Manager to lead our team at Pure Leisure Group. Located in the heart of beautiful countryside, this role is pivotal in ensuring our guests enjoy unforgettable holidays while upholding our commitment to excellence.
Responsibilities
* Park Presentation must meet company standards with grounds and accommodation in excellent condition. Park rules to be enforced rigorously
* Any other duties as required by your line manager commensurate with your role
* Managing, organising, and supervising effectively - all elements of the parks in line with current company policies and procedures ensuring delivery of the financial target of the park. Direct oversight of changeover days
* Retaining, motivating, training and consistently developing the Park's teams to ensure we get the best from our people and exceed our guest expectations
* Hold regular HOD's in order to assist the management team with their strategies' to meet the demands of the park, including the seasonal demands of the business
* Encourage and welcome customer feedback, ensuring the provision of an outstanding guest/owner experience with the aim of exceeding expectations
* Taking full responsibility of all revenue streams including Holiday Home Sales and Owners, Holiday Hire, Retail and F&B, ensuring you have a direct oversight of ordering supplies and stock, monitoring closely all on park spends and all park overheads
* Managing controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve park sales target
* Directly accountable for adhering to all Health and Safety and environmental requirements, promoting safe working practices and delivering a safe experience for all on Park. This includes maintenance of records and staff training
* Proactively seeking opportunities to expand, promote and develop the Park plus manage social media and brand awareness for the Park and PLG, in partnership with the central team, exploring competitor activity, market trends and new initiatives
* Proactively flag any concerns and challenges that you are aware of to the Board of Directors and appropriate
* Report Park performance's on a weekly basis across all areas of the Park's, to the Directors
* Build and maintain strong open and collaborative working relationships with both the central team and other PLG parks
* To undergo specific training as indicated by the Manager as and when required
* Comply with company policies, rules and procedures at all times
Qualifications
* Lead from the front – self-motivated, driven and practical in approach with outstanding standards of presentation
* An ability to influence & negotiate.
* Ability to prioritise, organise and meet deadlines, with strong attention to detail
* Be a team player with excellent communication skills – working flexibly, resilient under challenge, calm under pressure
* Positive "can do" attitude
* Strong business and financial acumen, with an honest, professional and a respectful approach
* Passionate about customer focus.
* Experience of planning & organising projects.
* The right to work in the UK.
* You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences.
* You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
* Holiday park management experience is essential
If you're ready to take your career to new heights with Pure Leisure Group, we invite you to apply today and help us create lasting memories for our guests
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site gym
* On-site parking
Work Location: In person