Uk facilities management support manager

Overview

We're looking for a Facilities Management (FM) Support Manager to help drive the effective delivery of our Mitie Integrated Facilities Management (IFM) contract across key UK sites. Working closely with the Senior Workplace Contract Manager, you will ensure service quality, contract compliance and continuous improvement across a wide range of FM services – from maintenance and cleaning to security, waste and catering. This is a hands‑on, fast‑paced role where strong organisation, communication and stakeholder engagement skills are essential.

Responsibilities

• Support the delivery and day‑to‑day management of the Mitie IFM contract across multiple UK sites.
• Act as a key interface between Thales, Mitie and subcontractors to ensure smooth, high‑quality service delivery.
• Monitor KPIs, SLAs and performance data, driving corrective actions and service improvements.
• Support operational plans, contract reviews, audits and site meetings, ensuring actions are tracked to completion.
• Oversee delivery of core FM services including maintenance, cleaning, security, waste and catering.
• Assist with budget tracking, invoice reviews and monthly reporting.
• Manage service escalations and support root‑cause analysis and preventative actions.

Qualifications

• Experience in Facilities Management or Real Estate operations, ideally within an IFM or contract‑managed environment.
• Knowledge of Hard FM (maintenance, engineering, building fabric) and Soft FM (cleaning, catering, waste, reception).
• Understanding of manned guarding and site security operations.
• Experience supporting contract performance, KPIs and SLAs.
• Strong stakeholder engagement skills across clients, suppliers and internal teams.
• Ability to analyse performance data and identify improvement opportunities.
• Knowledge of procurement, budgeting and FM financial processes.
• Strong organisational, communication and problem‑solving skills.
• Proficiency in Microsoft Office and FM systems.

About the Company

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. This role offers strong development pathways within the Real Estate function and across the wider Thales UK business, with opportunities to grow into contract management, services or project management roles.

Benefits at Thales

• Performance related annual bonus programme
• Half day every Friday, usually finishing around 13:00
• 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata)
• 24 hours of volunteering paid for
• Private healthcare
• Pension scheme
• Life cover
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

Security Clearance Requirement

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve and maintain SC Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Equal Opportunities

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. We ensure equal opportunities, pay and working conditions for all.