The role of the Sales Office Administrator is to support the internal and external sales team.
As a team our focus is our customers and how we can continuously improve the service we offer. The role of the Sales Administrator is to ensure the day-to-day admin task are completed to a high standard.
Key Responsibilities:
1. To work closely with the sales team and ensure Customer Service is the priority
2. Providing customers with documentation requested
3. Updating the system with customer information
4. Responding to customer enquiries
5. Raising customer orders and sending customer order acknowledgements
6. Raising customer trials & making samples
7. Raising customer complaints and consulting with Sales Team
8. Communicating courteously over the telephone and via e-mail with customers
9. Attend training required to further develop skills and knowledge
Experience Required:
10. A good understanding of Microsoft Excel, Outlook, and Word.
11. A proficient level of maths to be able to calculate percentages/product weights/ prices etc.
12. Excellent verbal and written communications skills
13. Strong attention to detail and incredibly good accuracy
14. Ability to multitask, prioritise and manage time effectively.
15. Customer service focus
16. Friendly, helpful, confident, and engaging personality
17. Excellent administration skills
Benefits:
18. Life insurance of £30k after qualifying period
19. Company sick pay after qualifying period
20. Employee assistance program
21. Free Parking on site
For more information please call Jessica Cunningham on 01254 205 271 or apply now.