Salary: £35,000 - 60,000 per year Requirements: 12 years of experience as Service Designer, CX Strategy Strong hands-on experience in discovery research, synthesis, systems mapping, and service blueprinting Ability to independently execute assigned discovery and design tasks with minimal supervision Experience translating complexity into structured insights and design frameworks Strong communication, facilitation, and storytelling skills A portfolio or case studies demonstrating practical application of service design to solve real business problems Experience working within enterprise or consulting environments (nice to have) Exposure to service transformation, process improvement, or operational design initiatives (nice to have) Familiarity with opportunity prioritization or impact assessment frameworks (nice to have) Experience collaborating closely with senior designers, product, and business stakeholders (nice to have) Responsibilities: Lead the service design process from discovery through to implementation, ensuring a user-centered approach Conduct research and synthesis activities to uncover user needs, behaviors, and pain points Develop service blueprints and design frameworks to visualize complex systems Facilitate workshops and discussions with cross-functional teams to gather insights and drive consensus Collaborate with stakeholders to translate insights into actionable service design solutions Present design concepts and solutions to both internal teams and clients Continuously assess and refine design processes to improve outcomes Technologies: UX UI Design More: We are a forward-thinking company based in London, dedicated to enhancing service design and customer experience. Our team is a collaborative mix of creative and analytical minds, focused on delivering innovative solutions to complex challenges. We offer a dynamic work environment with opportunities for professional growth and development. Join us as we strive to make a meaningful impact in the field of service design. last updated 4 week of 2026