We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is toempowerindividuals to rebuild their lives and achieve independence. Right now, we are looking for aComplex Needs Support Workerto play a pivotal role in ourDomestic Abuse ServiceinWandsworth.
Sounds great, what will I be doing?
The Complex Needs Support Worker will support individuals facing multiple challenges, including substance misuse, exiting sex work, domestic abuse, and/or co-occurring issues such as low-level mental health concerns. Based in a 9-bedroom complex unit, the role involves helping service users live independently, achieve personal goals, and maintain housing stability. This includes fostering strong professional networks, collaborating with partner agencies, reporting and following up on repairs, ensuring rent payments are made, and carrying out daily health and safety checks.
The postholder will hold an allocated caseload, delivering regular 1:1 support sessions to assess needs, develop safety plans, and make referrals to specialist services. They will manage safeguarding concerns in line with policy, participate in multi-agency meetings, and ensure all case notes and assessments are up to date. The role requires a proactive approach to housing maintenance, adherence to health and safety standards, and a commitment to empowering service users to progress towards independence.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickallthe boxes right away; the important thing is that you're willing to learn. We also value livedexperienceof the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
The successful candidate will have experience in safeguarding and supporting individuals with complex needs. They will be able to work effectively within a team, demonstrating strong multitasking abilities and a proactive approach to challenges.
They will have knowledge of domestic abuse, substance misuse, sex work, and mental health, alongside the confidence to problem-solve and the ability to empower and encourage survivors. The role also suits someone who is eager to expand their knowledge and skills through further training and professional development.
This post is open tofemale applicants onlyunder the Equality Act 2010, Schedule 9, Part 1, due to the nature of the role supporting women
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.