Overview
Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know your customers and serve them with passion and pride, providing great natural service.
* Actively encourage customers to provide feedback on their shopping trip through completing the “have your say” survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet customer needs.
* Apply the training received to work safely and comply with store procedures.
* Participate in seasonal, community and charity events, creating a welcoming atmosphere.
* Be knowledgeable about store performance and understand the part played to deliver profit.
* Demonstrate values, make everyone feel welcome and follow store policies.
* Clock in and out at the start and end of shifts to ensure accurate pay for hours worked.
* Follow security procedures and wear safety equipment where available to keep staff and customers safe.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Maintain a clean, tidy and organized store, keeping aisles clear of congestion.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager at certain times.
* Follow all training to keep self, others and the store safe and compliant.
* If applicable, duties will include day-to-day Post Office Local operations and related background checks, which must be passed to proceed with the role. If checks fail, the offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Diversity & Inclusion
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews. For further information on the accessibility support we can offer, please click here. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks please click here.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. We encourage you to apply as soon as you can.*
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Other
Industries
* Retail
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