We are seeking an Energy Assistant (Domestic) to join Portsmouth City Council’s Energy Services Team. The Energy Assistant (Domestic) role provides support and assistance to residents looking to reduce the amount of energy they use, save on their energy bills, and cut their carbon emissions. The role will support the Switched On Portsmouth, Switched On Gosport and Switched On Havant services, which provides advice and grant funded measures. The post holder will organise stalls, drop-in sessions, and other opportunities to provide face to face advice to residents on a wide range of topics relating to domestic energy. Approximately 25% to 50% of the post holder's time is expected to be allocated to attending these events. The post holder may also be required to deliver training and presentations to front line staff, to encourage and support them to refer residents into the Switched On services, and in addition may on occasion be required to carry out home visits to provide advice. The remainder of the role is office-based, and includes responding to phone, email and social media queries from residents, helping to maintain the Switched On websites, updating the Switched On Portsmouth social media accounts and providing content to Gosport and Havant Borough Councils for use on their accounts, organising stalls and events, building relationships with other Council teams and relevant organisations to help increase the reach of these events, managing the collateral used on stalls, and liaising with suppliers providing Switched On services. Energy Assistants work principally on domestic energy efficiency and fuel poverty mitigation; however, they may be asked to work on other tasks as deemed necessary by management. The Energy Assistant must be confident in giving advice on domestic energy and water efficiency, energy decarbonisation, energy generation and storage, as well as on fuel poverty mitigation schemes, minimum energy efficiency standards, grant funding and utility metering and bills. The post holder will be using phone, email and social media to respond to customer and contractor enquiries. The Energy Assistant will be expected to manage and track outcome statistics, including obtaining data from contractors, to support development of an engagement strategy, and to help to identify trends and resolve issues. They will also need to track progress of referrals for individual residents and ensure they are supported as fully as possible. In addition, they will help with raising purchase requests and making payments to suppliers.