Salary – Competitive salary Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel. A bit about what you will do Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay. Coordinate and supervise receptionists on duty, support and assist when and where necessary. Ensure hote l reception is always manned, guests are acknowledged and are made to feel welcome. Manage check-in and check-out procedures efficiently. Provide guests with information about hotel facilities, services, and local area. Handle guest inquiries and resolve any issues promptly and professionally. Work closely with other departments to ensure seamless guest experiences. Answering calls, allocating rooms, and preparing guests’ bills. More about you Providing a high-quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 4-star hotel experience in a similar role is a real advantage. Opera PMS experience is a plus. Grow with us We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.