Job Description
Position: Manager, Medical Information Operations
Location: Windsor, 1 Day in the office per week
Reports to: Director, Medical Information Operations
Position Overview
The Manager, Medical Information Operations is responsible for leading the day-to-day operational activities of the Medical Information Department. This includes oversight of Standard Operating Procedures (SOPs), vendor management, the Medical Information Inquiry Management System (IRMS), departmental training, and ensuring compliance with regional and national codes and practices.
This role serves as the Subject Matter Expert (SME) for IRMS data entry, coding, quality review, reporting, and inquiry tracking. The Manager will act as a key liaison between internal stakeholders, vendors, and cross-functional teams, ensuring a consistently high standard of service while driving operational excellence across the EU/UK region.
Key Responsibilities
Operational Leadership & Oversight
1. Manage daily operations of the Medical Information Department, including adherence to SOPs and compliance standards.
2. Serve as SME for IRMS, ensuring accurate data entry, coding, reporting, and system oversight (user access, security groups, and response templates).
3. Deliver ongoing trai...