Industrial Building Coatings - Internal Technical Support
Location: Nailsworth – Relocation package available
Job Type: Fulltime
Reports To: Managing Director
+ We are looking for...
A highly knowledgeable and customer-oriented Technical Product Support Manager to lead technical support initiatives for our industrial building’s coatings product line. This role bridges product knowledge, customer service, and field application expertise*, ensuring customer satisfaction and product performance through expert guidance, troubleshooting, training & recommending the right product for the job in hand.
*this does not necessarily mean hands on application experience, but knowledge of various substrates coatings is applied to.
The role will be office-based in Nailsworth and will really suit someone who enjoys getting under the skin of ‘roof to floor’ coating systems and products to understand the delivery needs and requirements of our contractors, specifiers and building owners. The right person will be on hand to support clients and the wider office team remotely, using their skills to develop product offering and write and/or adapt data sheets.
People who are passionately curious in understanding and developing knowledge in the eco Systems we provide as well as the technologies and opportunities used to develop the offering.
The role will suit someone who wants to be part of an experienced team that brings together shared knowledge to expand contractor relationships, exceed customer expectations and develop solutions to better the service element of the company.
+ Where you may be moving from…
You may have had a role previously; Within the technical and product development team in a Coatings Manufacturer.
+ This is a predominantly office based role that requires;
Technical Support & Troubleshooting
* Serving as the primary point of contact for technical enquiries related to industrial coatings & especially roof coatings from specifiers, contractors and sales teams.
* Providing timely and accurate troubleshooting and product application guidance via phone or email.
* In depth knowledge of industrial coating products and systems. What they are used for, how they are applied, how they work with other systems or previous treatments
1.
Product Training & Education
* Develop and deliver technical training programs (in-person and virtual) for internal teams, applicators, and distributors.
* Write technical data documents, guides, specifications and presentations to enhance understanding and correct usage of industrial coating systems.
2.
Product Development & Feedback
* Collaborate with R&D and product management by relaying field insights, performance issues, and opportunities for innovation.
* Occasionally assist in testing and validation of new industrial coating formulations or system enhancements.
Regulatory & Quality Assurance
* Ensure compliance with relevant building codes, environmental regulations, and safety standards.
* Support warranty evaluations and documentation based on field data and application practices.
+ Education and Experience
* Minimum of 5 years in, industrial coatings, to include roof coatings.
* Hands-on experience with Industrial coatings & liquid-applied roof coatings
* Previous technical support, product management, or field training experience preferred.
Skills & Competencies:
* Strong knowledge of roofing systems, surface preparation, coating application methods, and weather impact.
* Excellent communication and presentation skills.
* Ability to interpret technical data sheets, safety data sheets, and construction drawings/specs.
* Proficient in MS Office; CRM or support ticket system experience a plus.
* Willingness to present CPDs and training programmes, Mainly office based but, in the future, potentially on-site. Also to carry out in-house training.
+ Compensation and Benefits
* Competitive salary between £45,000 to £55,000 (+ relocation package)
* Company Bonus Scheme
* WPA Health Provision for prescriptions, eye tests and dentistry
* 22 days paid leave + statutory days
* Statutory pension
+ Are we the right fit for you
* Alltimes Coatings believes in a friendly, collaborative communication between the whole team. Every member has valued input to the contractor and specifier customer journey, bringing different skills and personalities which naturally gel together. The office-based support team are highly knowledgeable about the Systems we provide and the intricacies of industrial roofs and are just one part of the customer journey and experience
* Due to having members of the sales team remote working, communication between departments is key, and we facilitate making this happen seamlessly.
* Alltimes Coatings is a fast-growing company and the role is for someone to help with expansion in the area advertised. Our growth has been huge in recent years based on 2 key areas… Firstly, our systems are not ‘me too’ – we strive to make them superior to the competition via the eco status and generally quality nature. Secondly our service is what stands us apart, we want to be seen as partners, not suppliers. We often get new clients choosing our system and recommending and converting to Alltimes based on the fact we go above and beyond with providing solutions but also service that they can rely on and really benefit from
* Lastly, we care – we care about our employees, we are not controlled by rigid processes so we can be adaptable and reward focussed. We care about our partners, again, we are adaptable to giving our customers what they specifically need, not a process mapped out for one size fits all