YourpanyThe organisation is a progressive technology services provider with a strong focus on security and service excellence. It fosters a culture of collaboration, innovation, and accountability, ensuring outstanding solutions for clients while creating an environment where its people thrive.Your RoleThe Head of Delivery will lead engineering, support, and service delivery teams to ensure consistent, high-quality oues for clients. This senior leadership positionbines strategic vision with hands-on management, driving operational excellence and promoting a culture of innovation and continuous improvement.Key responsibilities include:
1. Defining and executing delivery strategies aligned with business objectives.
2. Leading and mentoring teams to achieve high performance and accountability.
3. Ensuring service delivery meets SLAs, KPIs, and client expectations.
4. Acting as a senior point of contact for key clients and managing escalations.
5. Driving efficiency through process optimisation, automation, and resource planning.
6. Managing budgets, forecasts, and resource allocation across delivery functions.
What You Need to Succeed
7. Leadership Experience: Demonstrated success in a senior technical delivery or operations role within IT services.
8. Technical Knowledge: Strong understanding of cybersecurity and cloud technologies (, Azure, AWS).
9. Methodologies: Familiarity with ITIL, Agile, and DevOps practices.
10. Professional Attributes: Excellent organisational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
11. Certifications (Desirable): ITIL v4, Prince2, PMP, or Agile Project Management.
12. Tools: Experience with platforms such as ServiceNow, ConnectWise, or Autotask.
What You Will Get in Return
13. A collaborative and supportive work environment.
14. Opportunities to shape service offerings and delivery models.
15. Flexible hybrid working options.
16. Day off for birthdays.
17. Team-building activities and regular social events.
18. Learning and development opportunities.
19. Private medical cover and healthcare cash plan.
20. Generous holiday allowance with additional days for long service.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4744493 - Roisin Byrne