Job summary: To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing and audio typing skills with general clerical work over two sites. Job responsibilities: • To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. • To assist the practice management team with all clerical and administrative duties. • To make appointments, bookings and admissions as required. • To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. • To retrieve medical records and assist the completion of medical/insurance records. • File patient records and correspondence in patient medical records. • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. • To provide cover for members of the secretarial team during periods of sickness and annual leave. • To receive and dispatch mail and maintain a pending system.