This is an exciting opportunity to join our Head Office in Bracknell in our Property Management Team.
We are looking for highly organised and enthusiastic individuals with a hardworking approach.
With a combination of training, mentoring, opportunities to impress, rewards for success, a competitive package and a fantastic company reputation, it is clear why we are a great business to work for.
Chancellors Estate Agents has recently been acquired by LRG in 2025, one of the largest property services groups in the UK.
KEY RESPONSIBILITIES:
* Working as part of the Expert Services team, conducting document approvals and assisting staff throughout lettings with any queries.
* Meet and exceed both team and individual service standards.
* Delivering an exceptional service for the continued growth of the business.
* Handling standard enquiries for all disciplines and ensuring client queries are dealt with efficiently and promptly.
* Dealing with complex queries alongside the Property Management teams.
* Investigating and resolving queries and problems, advising and recommending courses of action on property issues.
* Managing tenant & landlord disputes and complaints, both written and verbal, to reach satisfactory resolutions.
* Keeping all relevant parties informed and up to date, especially regarding disputes, issues, and complaints, and following up on all queries.
* Calling existing clients to promote management upgrades and referral opportunities.
* Collaborating closely with the Expert Services team to ensure timely completion of tasks.
* Ensuring all queries are addressed promptly and effectively, in line with service standards.
* Maintaining and effectively using office systems.
* Seeking continuous process improvements and actively incorporating client feedback.
* Following the approval process for document approvals sent to Expert Services daily.
* Assisting with and answering complex lettings queries across the business, following standard procedures.
* Reviewing and signing off requests from branches and central teams according to company parameters.
* Complying with lettings administrative procedures, legal requirements, Codes of Conduct and Practice, and Due Diligence procedures.
* Applying an understanding of legal requirements.
KEY SKILLS AND COMPETENCIES
* Minimum of 5 years' experience in Property Management or Lettings.
* Strong communication skills, both verbal and written.
* Quick to learn and follow procedures.
* Highly organized with strong attention to detail.
* Determined to manage and meet client expectations.
* Able to conduct investigative inquiries and maintain objectivity.
* Proactive and able to take ownership of problems.
* Capable of working under tight deadlines and managing high volumes.
* Calm and positive under pressure, with the ability to pacify challenging situations.
* Self-motivated to achieve goals.
* Ability to analyze information, identify root causes, and support effective decision-making.
* Positive attitude and outlook, even in adversity.
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