Job Description
About EPC
Experimental Perfume Club is a London-based fragrance house redefining how people experience perfume through customisation, creativity and modern luxury. We operate across retail, e-commerce and wholesale, with a strong focus on customer experience and product quality.
We are looking for a highly organised, hands-on Operations and Office Coordinator to support the day-to-day running of the business.
The Role
This is a hands-on, fast-paced role at the heart of the business, combining operations, fulfilment and in-house production.
You will be responsible for ensuring that orders are fulfilled accurately, stock is well managed, and production runs smoothly on a daily basis.
Key Responsibilities
Operations & Fulfilment
* Prepare and dispatch e-commerce and wholesale orders
* Ensure accurate and timely fulfilment
* Manage shipping processes
* Handle delivery issues, claims and customer queries
In-house Production (Hands-on)
* Manage and carry out in-house production (bottling, labelling, preparation)
* Support academy production and workshop preparation
* Ensure production quality and consistency
* Maintain a clean, organised and efficient production space
Stock & Logistics
* Manage UK stock levels and organisation
* Coordinate stock movements between boutique and 3PLs
* Support communication with logistics partners
* Maintain accurate stock records
Office & Admin
* General admin support and executive assistant
* Organise internal processes and documentation
* Support team coordination and follow-ups
* Ensure smooth day-to-day running of the business
Retail Support (Ad hoc)
* Provide occasional support to the boutique team when needed
* Assist during busy periods or peak times
Profile
We are looking for someone who is:
* Junior to mid-level
* Highly organised and detail-oriented
* Comfortable working in a fast-paced environment
* Hands-on and proactive
* Reliable and consistent
* A natural problem-solver
* Strong attention to detail with a “luxury eye”
* Keen interest in perfumery, beauty or creative industry
Mindset
* Entrepreneurial “doer” mindset
* Enjoys being involved in many aspects of a business
* Takes initiative and gets things done
* Takes pride in quality, presentation and precision
Experience
* Experience in operations, retail, admin, office manager
* Experience in a fast-paced environment (start-up, retail, hospitality, etc.)
* Experience in e-commerce or production is a plus
* Must be eligible to work in the UK
Additionnal information:
* This is not a remote role
* This is a hands-on, in-person position
* This is not a strategic or managerial role
* This is a hands-on operational role, involving both coordination and practical tasks such as production, packing and fulfilment
* Candidates should be comfortable working in a dynamic, fast-paced and physically active environment
Practical Details
* Based in central London (boutique Covent Garden)
* 4 to 5 days per week (part-time option possible)
* Salary: £28,000 – £35,000 (pro rata if part-time)
* Sunday - Thursday shift preferred, possibility for Monday - Friday.
Why join EPC
* Be part of a growing, creative and entrepreneurial business
* Work closely with the founder and gain exposure to all aspects of operations
* Opportunity to grow within the company over time