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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Newport
Client:
Telent
Location:
Newport, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
1. Handle incoming phone calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
5. Manage Incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power loss issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with people at all levels.
* Good knowledge of Microsoft Office packages.
What we offer:
A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop and learn new skills. We are committed to an inclusive culture that respects diversity and fosters growth. We want everyone to feel they can be themselves and thrive at work.
The additional benefits with this role:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are dedicated to creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams should reflect the diverse communities we serve.
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